The Perfumes

How long does Pantomime fragrances last?

All our fragrances are made to last for a long time. Since we’re a brand focusing on placing a synthetic raw material on the throne this might also tire your nose out over time. Meaning that you will possibly smell it a little less after months of wearing it but you’ll still receive plenty of compliments. If that happens just take a break for a few days and you’ll nose will be able to pick up all of the fragrance again, from top note all the way down to the base.

Are synthetic raw materials bad? Are natural raw materials good?

There would be no modern perfumery without synthetic raw materials and they have been around for a long time. Since the 1800s in fact. Synthetic raw materials enables perfumers to create light, darkness, shadows, color and textures.

It enables us to translate things into scent that naturals simply can’t do in the same way. At Pantomime we believe in a combination of synthetics and naturals. This way we can create the Opaque Clarity we like to call our style of fragrance. Transparent Depth.

I can’t smell my fragrance anymore. Does that mean it has bad longevity?

It’s a common occurrence that you smell your fragrance less and less when wearing in often. The theories as to why this happens are plenty but one of the more interesting ones is that it this dates back to a time when we had a greater need of knowing if danger was approaching the place we lived. You smelt the people and animals around you less and picked up on new unknown scents more easily. Nose fatigue, as it also is known, is there for simply your body desensitizing itself to stimulation over time to help prevent overloading your nervous system so you can respond to new stimulation more easily. That’s why it can be good to alternate between fragrances or just taking a break for a few days.

Sampling

Are samples offered with my order?

Yes! Each 100 ml fragrance you order* comes along with a sample kit : a set of 5 ml samples of all acts.

Inclusive one sample of the same fragrance so you can try it out before opening your fragrance box packaging. We also offer you 4 extra samples of other PANTOMIME Parfum fragrances that you may like. The perfect way to get to know our complete  collection, or as gift for Friends and Family. (Worth 20 euro)

*if you purchase one of the full-size 100 ml flacon.

Shipping

Where can I have my PANTOMIME Parfum order delivered

We deliver in the following countries :

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Afghanistan, Bahrain, South Korea, United Arab Emirates, India, Japan, Kuwait, Malaysia, Philippines, Hong Kong, Singapore, Taiwan, Holy See (Vatican City State), Liechtenstein, Aruba, Bahamas, Barbados, Grenada, Trinidad and Tobago, Argentina, Brazil, Chile, Colombia, Venezuela, Norway, Switzerland, Thailand.

In the event of delivery outside The Netherlands, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsability, both in terms of declaration and payment. You are invited to check with your local authorities prior to the order.

How much does shipping cost?

The Netherlands.
We offer free shipping on all orders over €50,-  Free returns.

European Union.
We offer free shipping on all orders over €195,-  We cannot ensure returns.

International
We offer free shipping on all orders over €250,-  We cannot ensure returns.

In the event of delivery outside The Netherlands and throughout the world. The other delivery costs of the products are the responsibility of the customer. In the event of delivery outside The Netherlands, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsibility, both in terms of declaration and payment. You are invited to check with your local authorities prior to order.

We cannot ensure returns.

What is the approximate shipping lead time?

Most of our orders are shipped within the 1-3 business day after your purchase from our Dutch warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within :

* European Union and The Netherlands  : 2-3 business days of its ship date

* International : 4-5 business days weeks of its ship date

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

We do not ship on the weekend.

I made a mistake in my delivery address. Can I modify it?

Contact our customer service as soon as possible by email cs@pantomime-parfum.com. We will do our best to help you.

My order never arrived. What should I do ?

We are sincerely sorry for this inconvenience.

Please contact our customer service by email at cs@pantomime-parfum.com and we will do our best to resolve your situation as soon as possible.

I received my package but there is a problem. What should I do ?

We make every effort to ensure you receive your orders in the best conditions.

If your package is damaged, if your item is missing or if you have received the wrong item you did not order, contact our customer service by email at scs@pantomime-parfum.com. and we will do our best to resolve the situation as quickly as possible.

Returns

I placed my order, but I changed my mind … Can I still modify or cancel it?

If you wish to cancel your order, contact our customer service https://pantomime-parfum.com/pages/client service as soon as possible: we will do our best to help you.

If your order is already being prepared, we will unfortunately not be able to cancel it. In this case, you must send us back your unwanted item by mail. More information on return conditions https://pantomime-parfum.com/pages/terms-and-conditions

I ordered a PANTOMIME Parfum. I tried the perfume and I don’t like the scent. How do I return my package and get a refund?
  1. I have tried the perfume sample and the packaging of the full size is unopened.
    With each purchase a complimentary discovery set with 1.5 ml 0.05 fl.oz. samples is included. Use these to test the fragrance before opening the full size packaging. If your perfume does not suit you, you have 30 days from the delivery date to return your unopened 100 ml 3.38 fl.oz. package to us in its original case. For more details on our return policy, please go to our legal terms.

 

  1. I have tried the fragrance and the packaging of the full size packaging is opened.
    Unfortunately, for hygienic reasons, if the packaging of the bottle has been opened or the bottle used, we cannot refund you. To test your perfume, it would more useful for you to use the sample included in your package. Make sure you like the fragrance before opening it.
How do i know if the fragrance has not been used ?

In order to verify that our perfumes have not been used and are still in their original packaging, we manually control each returned order. However, in order to guarantee to our customers the fullest conformity of our perfumes, they will be used later as testers for our distributors.

How long will it take to get my money back?

Return packages take between 5 to 10 working days to be delivered to us after deposit. We advise you to keep your tracking number and your proof of deposit. Once your package has been received, give our logistics team a few days to process your request. You will receive an email when your refund has been made. Refund is made on the means used for payment. If the fragrance was paid with a gift card, you will receive a new one by email.

Want to return your item? What to do ?

We accept returns under the following conditions:

  • Return from The Netherlands are only accepted. Please, accept our apologies for the inconvenience. Our clients’ satisfaction is very important for us, and we are trying to improve our customer experience. We hope to open the return and exchange to other countries soon
  • Products must remain seal protected, including the packaging and the special accessories. Incomplete, damaged, opened, or altered items will not be accepted for return
  • Return made after 30 days of the delivery, will not be accepted
  • The package of the returned item must be sent to a courier within 30 days of the return authorization

 

Returns are free, please contact customer service through email, we will explain the all the steps to return your item.

You will be reimbursed within 30 days of receipt of your items returned to our warehouse, by crediting your bank card or your PayPal account.

How do I know if you have received the items I returned?

Once your items is returned, you will be notified by email.

Payment methods

What are the accepted payment methods on pantomime-parfum.com?

PANTOMIME Parfum accepts payments by bank card or Paypal or through our virtual PANTOMIME Parfum gift card.

We accept the following payment methods:

  • PayPal
  • Apple Pay
  • Following bank cards: VISA, MASTERCARD, AMERICAN EXPRESS

Your payment will be debited upon dispatch of your order

And don’t worry: everything is 100% secure with AES-256 encryption

Where can I find my invoice order?

Your invoice will be sent to your email address.

If you lose it, you can find it any time on PANTOMIME-Parfum.com, in the “Order history” section of your account.

My payment was declined. What to do ?

First check that you did not make any mistakes when entering your credit card number.

If that still does not work, you can call our customer service we will do our best to help you.

Orders

How to order on pantomime-parfum.com?

Step 1

Select the perfumes you want to buy and add them to your basket. Once your basket is complete, click on “check out”.

Step 2

Is it your first order ? You can create your PANTOMIME Parfum customer account. Already have an account ? You just need to identify with your email address and password.

Step 3

  • Information stage, enter your shipping information’s and click on” continue to shipping”
  • Shipping stage, choose your delivery method and click on” continue to payment”
  • Payment stage, choose your payment method, enter your billing information and click on “pay now”

Step 4 

Your order is registered. In a few minutes, a confirmation email will be sent into your mailbox. We will ship your package with great care, and you will receive it within a few days. https://pantomime-parfum.com/pages/terms-and-conditions

A problem?

Contact our customer service if you have any questions https://pantomime-parfum.com/pages/contact-us

How do I order a fragrance from a sample I liked?

You have different options to order the fragrance:

Newsletter

I am a subscriber but I do not receive the PANTOMIME Parfum newsletter. What do I do?

Make sure that the email entered is the right one to receive our newsletter.

No errors to report? So take a look at your spam emails: you might find our newsletters there.

If you still can’t find anything, you can call our customer service clientservicet@pantomime-parfum.com or https://pantomime-parfum.com/pages/contact-us

I no longer wish to receive PANTOMIME Parfum newsletters. How to do ?

You can unsubscribe to the PANTOMIME Parfum Newsletter at any time via the link in the emails.

Account and Personal information

Is my personal information confidential?

All your personal information given to us is strictly confidential and we will never pass it on to other brands, unless expressly agreed by you. And in accordance with the Data Protection Act of January 6, 1978 modified by the law relating to the protection of personal data of June 20, 2018 and the provisions of the General Regulations on Data Protection of April 27, 2016, you have a right to access, rectification, opposition, limitation of processing, erasure and portability of the data you have provided to PANTOMIME Parfum. If you wish to exercise these rights, simply send an email to clientservice@pantomime-parfum.com or via the form https://pantomime-parfum.com/pages/contact-us

Is it possible to order without creating an account?

We recommend you create your account to place any order on the pantomime-parfum.com. It will only take a few seconds! Your account will be useful as you will be able to track your orders, your returns, your refunds, and save your different delivery addresses to order faster on it … You will not regret it, we promise.

How do I delete my account?

You want to leave us? Too bad … But it’s very easy: just send a quick email to clientservice@pantomime-parfum.com and voila! We will delete your account.

Shops and Store locator

How can I find a PANTOMIME Parfum shop near me?

A small click in the “store locator” section at the bottom of any page of the site. You will find in a few seconds the nearest PANTOMIME Parfum Ambassador Store.

Want to work with us?

Talent and Recruitment

Please, contact:

hm@pantomime-parfum.com or upload your resume on the Talents Page

I have a press, business project to offer to PANTOMIME Parfum. Who can I contact?
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